legal
Terms & Conditions
Last updated: April 2026
1. About Us
Whimsical Mama Box ("we", "us", "our") operates this website and sells one-off curated product boxes.
Contact: whimsicalmamauk@gmail.com
2. Acceptance of Terms
By using our website or placing an order, you agree to these Terms & Conditions and our Privacy Policy.
3. Eligibility
You must be at least 18 years old and capable of entering into a legally binding contract.
4. Products
We sell one-off curated gift boxes.
Box contents may vary depending on availability and demand. Images are for illustrative purposes only.
5. Orders & Batch Processing
All orders are subject to availability and acceptance.
We operate on a monthly batch system. Orders are collected until the 1st of each month (cut-off date). After this date, we begin sourcing, preparing, and packing all boxes.
Orders placed after the cut-off date will be included in the next month's batch.
We reserve the right to cancel or refuse any order for any reason, including pricing errors or stock issues. If payment has already been taken, a full refund will be issued.
6. Checkout Confirmation
By placing your order, you confirm that:
- You are purchasing a one-off Whimsical Mama Box (not a subscription)
- You understand that orders are processed in monthly batches
- You understand that box contents may vary
- You have read and agree to these Terms & Conditions and our Privacy Policy
7. Pricing & Payments
All prices are displayed in GBP and include VAT where applicable.
Payments are processed securely via third-party providers (e.g. Stripe). We do not store full payment details.
8. Delivery
Dispatch timelines are based on our batch process.
Orders are typically dispatched within 7–14 days after the monthly cut-off date, but may take up to 21 days during busy periods or supplier delays.
Once dispatched, delivery usually takes 2–4 working days within the UK.
We are not responsible for courier delays but will assist where possible.
9. Cancellation & Returns
Cancellation (Before Dispatch)
If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best to cancel your order.
Once your order has been processed or dispatched, it cannot be cancelled.
Returns (After Delivery)
Under UK consumer law, you may have the right to return your order within 14 days of receiving it.
To be eligible:
- items should be unused and in original condition where possible
- return shipping costs may apply
Returns may not be accepted for items that have been opened, used, or are unsuitable for return due to hygiene reasons.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery so we can resolve the issue.
10. Product Use & Safety
You are responsible for ensuring products are suitable for their intended use.
Items intended for children must be used under appropriate adult supervision.
11. Website Use
You agree not to misuse the website or copy/distribute content without permission.
12. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
To the extent permitted by law, we are not liable for indirect or consequential losses.
13. Privacy
We process personal data in accordance with UK GDPR. Please refer to our Privacy Policy for details.
14. Changes to Terms
We may update these terms from time to time. Continued use of the site constitutes acceptance of any changes.
15. Governing Law
These terms are governed by the laws of England and Wales.
If you have any questions, please contactwhimsicalmamauk@gmail.com
Privacy Policy
1. Data Controller
Whimsical Mama Box is the data controller of your personal data. Contact:whimsicalmamauk@gmail.com
2. Data We Collect
We may collect:
- Name
- Email address
- Address
- Phone number
- Order details
- Usage data (IP address, browser, etc.)
3. Legal Basis for Processing
We process your data under:
- Contract (to fulfil orders)
- Legal obligation
- Legitimate interests (improving services)
- Consent (marketing emails)
4. How We Use Data
We use your data to:
- process orders
- provide customer support
- improve services
- send marketing (with consent)
5. Sharing Data
We share data with:
- payment processors (e.g. Stripe)
- delivery providers
- analytics services (e.g. Google Analytics)
6. Data Retention
We retain data only as long as necessary to fulfil legal and business obligations.
7. Your Rights
You have the right to:
- access your data
- correct inaccuracies
- request deletion
- object to processing
- data portability
To exercise your rights, contact us via email.
8. Security
We take reasonable steps to protect your data, but no system is completely secure.
9. Cookies
We use cookies to improve your experience. Non-essential cookies will only be used with your consent via a cookie banner.
10. Changes
We may update this policy periodically.